Terms & Conditions

Welcome to Silberhaus. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions govern your use of the Silberhaus website and the purchase of products offered through it. By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

2. Products

Silberhaus specialises in premium 925 sterling silver jewellery.

We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However, slight variations in colour, texture, finish, or appearance may occur due to photography, screen settings, lighting conditions, and the handcrafted nature of certain products.

3. Pricing & Payments

  • All prices are displayed in Indian Rupees (INR) unless stated otherwise.
  • Prices are inclusive of applicable taxes unless otherwise mentioned.
  • Payments are processed securely through authorised payment gateway providers.
  • Silberhaus reserves the right to modify product prices without prior notice.

4. Order Confirmation

Once an order is successfully placed, you will receive an order confirmation via email or SMS.

This confirmation acknowledges receipt of your order and does not constitute acceptance. Silberhaus reserves the right to accept, decline, or cancel any order due to product availability, pricing errors, suspected fraud, payment issues, or any other legitimate reason.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on your location, courier services, public holidays, weather conditions, or circumstances beyond our control.

Silberhaus is not liable for delays caused by third-party logistics partners.

6. Return, Exchange & Refund

Returns, exchanges, and refunds are governed by our Return & Exchange Policy, available on our website. By placing an order, you agree to the terms outlined in that policy.

7. Product Care

925 sterling silver naturally develops a patina or tarnish over time due to exposure to air, moisture, perfumes, chemicals, and environmental conditions. This is a natural characteristic of sterling silver and is not considered a manufacturing defect.

Customers are advised to follow the jewellery care instructions provided with their purchase.

8. Intellectual Property

All content on this website, including but not limited to logos, product designs, photographs, graphics, text, videos, and website content, is the property of Silberhaus and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission from Silberhaus.

9. User Responsibilities

By using this website, you agree:

  • To provide accurate and complete information.
  • Not to misuse or interfere with the website.
  • Not to engage in fraudulent, unlawful, or harmful activities.
  • Not to attempt unauthorised access to our systems or data.

10. Limitation of Liability

Silberhaus shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, except where liability cannot be excluded under applicable law.

Our maximum liability, if any, shall not exceed the purchase value of the product in question.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

Silberhaus reserves the right to update or modify these Terms & Conditions at any time without prior notice. Revised terms will become effective upon publication on this website.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

14. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Silberhaus
Email: teamsh@silberhaus.in
Phone: