Shipping Policy

At Silberhaus, we are committed to ensuring that your jewellery reaches you safely and on time. Please read our Shipping & Delivery Policy before placing an order.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, promotional events, or high-demand periods, processing times may be slightly longer.

Shipping

  • We offer shipping across India.
  • All orders are securely packed to ensure safe delivery.
  • Once your order has been dispatched, you will receive a shipping confirmation along with a tracking link via email or SMS.

Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Free standard shipping on all prepaid orders across India.
  • Shipping charges, if applicable for specific products or services, will be displayed at checkout before payment.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard process. If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order may be returned to Silberhaus.

Additional shipping charges may apply for re-dispatch of returned orders.

Address Accuracy

Customers are responsible for providing accurate shipping details at the time of placing an order.

Silberhaus will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Delayed Deliveries

While we work with trusted logistics partners, delivery schedules are managed by third-party courier services. Silberhaus is not liable for delays caused by:

  • Natural disasters
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Other events beyond our reasonable control

Damaged Package on Delivery

If you receive a package that appears to be damaged or tampered with:

  • Do not accept the package if the damage is significant.
  • If accepted, record a complete unboxing video from the moment the sealed package is opened.
  • Report the issue to Silberhaus within 48 hours of delivery with your order number, photographs, and the unboxing video.

Claims are subject to verification by our quality team.

International Shipping

Currently, Silberhaus ships only within India. International shipping may be introduced in the future.

Contact Us

For any shipping or delivery-related queries, please contact:

Silberhaus
Email: contact@silberhaus.in
Phone: