Privacy Policy

At Silberhaus ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Payment information (processed securely through our payment partners)
  • Order history
  • IP address, browser type, device information, and website usage data

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain website security
  • Comply with applicable legal and regulatory requirements
  • Send promotional offers and marketing communications (only where permitted or with your consent)

Payment Security

Silberhaus does not store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information. All payments are processed through secure, PCI-DSS compliant payment gateway providers.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties where necessary, including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Technology and website service providers
  • Government or regulatory authorities when required by law

These parties receive only the information necessary to perform their services.

Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic and user behaviour
  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function as intended.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. While we strive to use commercially acceptable security measures, no method of transmission over the internet is completely secure.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your personal information, subject to applicable legal and business record retention requirements

To make such a request, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. Silberhaus is not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

Silberhaus may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date. Continued use of our website after such updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us at:

Silberhaus
Email: teamsh@silberhaus.in
Phone: